Pickup Information

Start with the basic pickup details. Complex deliveries often depend on timing, access, dock availability, and who will release the shipment.

• Pickup business name
• Pickup street address, city, and ZIP code
• Pickup contact name and phone number
• Pickup hours or appointment window
• Dock, loading zone, warehouse, office, or curbside pickup location
• Whether the item is ready now or needs scheduling
• Pickup instructions, gate codes, suite numbers, or building access notes
• Whether photos of the pickup area are available

Delivery Information

The delivery location matters as much as the shipment itself. Royal Courier may need to understand where the item is going and how it will move through the building.

• Delivery business name
• Delivery street address, city, and ZIP code
• Delivery contact name and phone number
• Requested delivery date or delivery window
• Dock, loading area, lobby, suite, office, clinic, showroom, warehouse, or jobsite location
• Whether inside delivery is required
• Final placement location, such as room, office, floor, department, suite, or display area
• Delivery restrictions, appointment requirements, or building rules

Item Details

Accurate item details help determine the right delivery approach, equipment needs, manpower review, vehicle type, and handling requirements.

• Item name or description
• Quantity of items
• Dimensions: length, width, and height
• Approximate weight
• Packaging type: boxed, wrapped, palletized, crated, loose, fragile, or assembled
• Whether the item can be tilted, stacked, turned, or laid flat
• Whether the item is fragile, high-value, oversized, awkward, or business-critical
• Photos of the item, packaging, label, pallet, crate, or final placement area if available

Liftgate and Equipment Needs

Many complex white glove deliveries also require liftgate support, especially when the shipment is heavy, palletized, crated, or going to a location without a dock or forklift.

• Is there a dock at pickup?
• Is there a dock at delivery?
• Is a forklift available at pickup?
• Is a forklift available at delivery?
• Is the shipment palletized or crated?
• Does the item require a pallet jack?
• Does the item need liftgate service at pickup, delivery, or both?
• Is there enough space for liftgate use at the delivery location?

For equipment review, visit Liftgate Delivery Service and the Liftgate Delivery Requirements Index.

Building Access and Delivery Path

The access path can determine whether a delivery is simple, complex, or requires additional review. Include as much detail as possible.

• Is the delivery going to a first floor or upper floor?
• Are stairs involved?
• Is an elevator available?
• Is the elevator large enough for the item?
• Are there tight hallways, narrow doors, sharp turns, ramps, or long walks?
• Is there a loading dock, freight elevator, service entrance, or receiving department?
• Are there parking restrictions, security check-ins, or appointment rules?
• Is a certificate of insurance, building approval, or special access permission required?

Inside Delivery and Placement Requirements

Complex white glove delivery often includes more than bringing an item through the door. Royal Courier may need to know exactly where the item should be placed and what completion looks like.

• Is inside delivery required?
• Should the item be placed in a specific room, office, clinic area, showroom, warehouse location, or display area?
• Does the item need to be unpacked?
• Does packaging need to be moved to a specific location?
• Does the item need to be positioned, leveled, aligned, staged, or prepared for later use?
• Is final placement flexible or exact?
• Who will approve final placement?
• Are photos after placement needed?

Assembly Support and Installation Coordination

Some complex deliveries involve assembly support or installation-related coordination. These details should be reviewed before service is confirmed.

• Does the item require basic assembly support?
• Are tools required?
• Are instructions, manuals, or parts included?
• Does the item require wall mounting, anchoring, electrical work, plumbing, rigging, calibration, or specialized installation?
• Will another contractor, technician, facility manager, or qualified trade be present?
• Does the delivery need to coordinate with a scheduled installer or project manager?

Requests involving rigging, electrical work, regulated work, building requirements, wall mounting, or specialized installation may require review and coordination with qualified trades before service is confirmed.

Timing and Urgency

Timing can affect the type of service required. Some complex deliveries need appointment scheduling, while others require same-day, expedited, or time-critical coordination.

• Requested pickup date
• Requested delivery date
• Hard deadline or flexible window
• Appointment requirements at pickup or delivery
• Business hours at each location
• After-hours or weekend requirements
• Whether the shipment is urgent, time-critical, or tied to a project deadline
• Whether a previous carrier issue or failed delivery created a new deadline

For time-sensitive support, visit Same-Day Delivery or Royal Expediting.

Special Handling Notes

Special handling notes help avoid surprises before pickup, during transport, or at final delivery.

• Fragile item notes
• High-value item notes
• Temperature, weather, or exposure concerns if applicable
• Do-not-stack, do-not-tilt, or orientation requirements
• Security, signature, photo, or proof-of-delivery requirements
• Facility rules, building restrictions, or delivery appointment details
• Any prior carrier issues or failed delivery attempts
• Any access, parking, elevator, dock, or receiving limitations