checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
straight-truck-check-001,Pickup Details,Pickup address and pickup access,"The pickup location and access details affect vehicle approach, dock use, liftgate review, loading time, release, and straight truck feasibility.","What is the full pickup address, and what access details apply at pickup?",Required,"Pickup at warehouse dock, 123 Example Road, dock door 4, open 8 AM to 4 PM.",Straight Truck Service,Pickup location unclear; dock unavailable; restricted access; item not ready; release not confirmed,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Pickup feasibility depends on readiness, access, dock or liftgate needs, vehicle approach, and Royal Courier review.",1.0,2026-08-11
straight-truck-check-002,Delivery Details,Delivery address and delivery access,"Delivery access determines whether straight truck service, liftgate, pallet jack, dock, appointment, or inside delivery review may be needed.","What is the full delivery address, including dock, suite, floor, receiver, loading area, or delivery instructions?",Required,Deliver to receiving dock at 456 Example Avenue before 3 PM.,Straight Truck Service; Liftgate Delivery; Final Mile Delivery,Receiver unavailable; no dock; liftgate needed; access unclear; delivery appointment required,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Delivery feasibility depends on receiver availability, access, vehicle fit, dock or liftgate needs, and proof requirements.",1.0,2026-08-11
straight-truck-check-003,Item Details,Item description and freight type,"The item description helps determine whether the request fits straight truck service or should be reviewed as liftgate, commercial equipment, final mile, airfreight support, trade show, or white glove delivery.",What is being picked up and delivered?,Required,Four palletized cartons of commercial equipment.,Straight Truck Service; Commercial Equipment Delivery; Liftgate Delivery,Item type unclear; restricted item; fragile item; heavy or oversized item; installation implied,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review before service is confirmed.,1.0,2026-08-11
straight-truck-check-004,Item Details,"Dimensions, weight, pallet status, and item count","Dimensions, weight, pallet status, and item count affect vehicle fit, liftgate needs, pallet jack feasibility, equipment needs, and handling review.","What are the dimensions, weight, pallet status, and item count?",Required,"Two pallets, each 48 x 40 x 50 inches, approximately 600 pounds each.",Straight Truck Service; Liftgate Delivery,Unknown weight; oversized freight; heavy freight; pallet jack path unclear; liftgate review needed,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, liftgate needs, pallet jack use, equipment, and handling requirements must be reviewed before confirmation.",1.0,2026-08-11
straight-truck-check-005,Access and Equipment,"Dock, liftgate, and pallet jack needs","Dock availability, liftgate needs, and pallet jack path affect vehicle selection, equipment needs, and delivery feasibility.",Is there a dock at pickup and delivery? Is a liftgate or pallet jack needed?,Required when dock or ground-level handling matters,"Pickup has dock, delivery has no dock and may need liftgate.",Straight Truck Service; Liftgate Delivery,No dock; liftgate needed; pallet jack path unclear; curb-only access; inside delivery requested,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Liftgate, pallet jack, inside delivery, placement, stairs, and multi-person service are not assumed unless reviewed and confirmed.",1.0,2026-08-11
straight-truck-check-006,Timing,Ready time and pickup window,"Straight truck review depends on when the freight is ready, released, accessible, and available for loading.","When will the freight be ready for pickup, and what pickup window applies?",Required,"Ready today at 10 AM, pickup dock open until 3 PM.",Straight Truck Service,Freight not ready; release not confirmed; dock hours limited; pickup appointment required,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,Timing cannot be reviewed accurately until freight readiness and access windows are clear.,1.0,2026-08-11
straight-truck-check-007,Timing,"Delivery window, appointment, or deadline","Delivery timing affects routing, receiver availability, dock scheduling, appointment review, and whether expedited support may be needed.","When does the freight need to arrive, and is there a delivery appointment or receiver window?",Required,Deliver between 1 PM and 4 PM; receiver closes at 4:30 PM.,Straight Truck Service; Expedited Logistics; Final Mile Delivery,Appointment required; receiver hours limited; critical deadline; after-hours delivery; unrealistic timing,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Delivery timing depends on distance, readiness, loading time, access, receiver availability, and Royal Courier confirmation.",1.0,2026-08-11
straight-truck-check-008,Contacts,Pickup and delivery contacts,"Contacts help confirm freight readiness, release, dock access, receiver availability, handoff instructions, and proof requirements.",Who should Royal Courier contact at pickup and delivery?,Required,Pickup contact: shipping desk. Delivery contact: receiving supervisor.,Straight Truck Service,No pickup contact; no receiver contact; release not confirmed; contact unavailable,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Pickup or delivery may be delayed if release details, dock access, or contact availability are unclear.",1.0,2026-08-11
straight-truck-check-009,Proof Requirements,Proof or delivery confirmation,"Proof requirements affect handoff, documentation, dock confirmation, delivery completion notes, and whether a direct recipient is needed.","Do you need a signature, recipient name, timestamp, photo, dock confirmation, direct handoff, or delivery confirmation?",Required if proof matters,Signature and delivery confirmation required.,Straight Truck Service,Proof unclear; signature required; dock confirmation needed; direct handoff required,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on receiver availability, delivery conditions, item type, and service confirmation.",1.0,2026-08-11
straight-truck-check-010,Access Notes,"Vehicle access, facility, and delivery path notes","Straight truck access details help prevent failed pickup, failed delivery, loading issues, receiver delays, or equipment mismatch.","Are there truck access, dock, loading zone, gate, security, pallet jack path, freight elevator, receiver-hour, parking, or facility rules?",Conditional,"Use west dock, security gate check-in required, straight trucks allowed before 3 PM.",Straight Truck Service; Liftgate Delivery; Commercial Equipment Delivery,Restricted truck access; no parking; security gate; freight elevator needed; facility rules unclear,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, vehicle fit, delivery completion, and service confirmation.",1.0,2026-08-11
straight-truck-check-011,Service Fit,Related service classification,"Some straight truck requests may fit liftgate, commercial equipment, trade show, failed delivery recovery, airfreight support, final mile, white glove, or expedited logistics better than a general straight truck label.","Is this request palletized, no-dock, liftgate-needed, equipment-related, trade-show-related, failed-delivery-related, airport-connected, fragile, or placement-related?",Conditional,This is a failed freight delivery from a carrier terminal that needs liftgate final delivery.,Liftgate Delivery; Failed Delivery Recovery; Final Mile Delivery; Airfreight / NFO,Wrong service path possible; liftgate needed; release required; heavy or oversized shipment; placement implied,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
straight-truck-check-012,Special Instructions,"Handling, placement, or restriction notes","Handling, placement, documentation, restrictions, and special instructions can affect service eligibility, timing, equipment needs, and routing.","Are there fragile, do-not-stack, keep-upright, room placement, inside delivery, stairs, packaging removal, installation, disposal, documentation, security, or restricted-item notes?",Conditional,Keep upright and deliver to receiving dock only; no placement needed.,Straight Truck Service; White Glove Delivery; Commercial Equipment Delivery,Special handling requested; placement requested; fragile item; stairs; packaging removal; installation implied; restricted item,https://royalcourierinc.com/straight-truck-service-reference-index/,https://royalcourierinc.com/services/straight-truck-service/,https://royalcourierinc.com/request-a-quote/,"Special handling, placement, inside delivery, assembly, installation, packaging removal, storage, disposal, and multi-person service must be reviewed before confirmation.",1.0,2026-08-11