checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
small-package-check-001,Pickup Details,Pickup address,"The pickup address affects routing, timing, pickup access, item readiness, and service feasibility.","What is the full pickup address, including suite, floor, department, reception, mailroom, dock, or pickup instructions?",Required,"123 Example Street, Suite 300, pickup at front desk.",Small Package Delivery,Unclear pickup location; restricted access; item not ready,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Pickup feasibility depends on item readiness, location accuracy, contact availability, access, and Royal Courier review.",1.0,2026-08-11
small-package-check-002,Delivery Details,Delivery address,"The delivery address determines routing, access requirements, recipient availability, proof options, and delivery feasibility.","What is the full delivery address, including recipient, suite, floor, department, building entry, or delivery instructions?",Required,"456 Example Avenue, 5th floor, deliver to reception.",Small Package Delivery,Recipient unavailable; restricted access; unclear delivery instructions,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery completion depends on recipient availability, access, timing, and proof requirements.",1.0,2026-08-11
small-package-check-003,Item Details,Package or item description,"The item description helps determine whether the request fits small package delivery or should be reviewed as document delivery, parts delivery, medical-related courier, final mile, white glove, liftgate, or another service path.",What is being picked up and delivered?,Required,One small parts box and one sealed envelope.,Small Package Delivery; Same-Day Delivery; Technician Parts Delivery,Item type unclear; restricted item; regulated item; fragile item; oversized item,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
small-package-check-004,Item Details,Package dimensions and weight,"Dimensions and weight affect vehicle fit, handling, packaging expectations, delivery timing, and whether another service should be reviewed.",What are the approximate dimensions and weight of the package?,Required when size or weight affects handling,"One box, 18 x 12 x 10 inches, about 12 pounds.",Small Package Delivery; Final Mile Delivery,"Unknown size or weight; oversized item; heavy item; may need final mile, liftgate, or straight truck review",https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, handling requirements, and service fit must be reviewed before confirmation when size or weight is unclear.",1.0,2026-08-11
small-package-check-005,Timing,Ready time,Royal Courier needs to know when the package is actually ready before timing can be reviewed.,When will the package be ready for pickup?,Required,Ready today at 11:30 AM.,Small Package Delivery; Same-Day Delivery,Package not ready; pickup window unclear; vendor release not confirmed,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,Timing cannot be reviewed accurately until package readiness is clear.,1.0,2026-08-11
small-package-check-006,Timing,Delivery deadline,"The delivery deadline determines urgency, route feasibility, possible service path, and whether same-day or scheduled review is needed.",When does the package need to arrive?,Required,Deliver by 3:00 PM today.,Small Package Delivery; Same-Day Delivery,Urgent deadline; unrealistic timing; after-hours delivery; appointment window,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Timing depends on distance, readiness, access, route availability, and Royal Courier confirmation.",1.0,2026-08-11
small-package-check-007,Contacts,Pickup contact,"A pickup contact helps resolve item readiness, release, access, and handoff issues.",Who should Royal Courier contact at the pickup location?,Required,"Jane Smith, front desk, 312-555-0100.",Small Package Delivery,No pickup contact; release not confirmed; access issue,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,Pickup may be delayed if release details or pickup contact availability are unclear.,1.0,2026-08-11
small-package-check-008,Contacts,Delivery contact,"A delivery contact helps confirm recipient availability, handoff instructions, and proof requirements.",Who should receive the package?,Required,Deliver to reception or call Mark for direct handoff.,Small Package Delivery,Recipient unavailable; direct handoff required; unclear delivery contact,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery may depend on recipient availability, building acceptance, and proof needs.",1.0,2026-08-11
small-package-check-009,Proof Requirements,Proof of delivery,"Proof requirements affect handoff, documentation, completion notes, and whether a direct recipient is needed.","Do you need a signature, recipient name, timestamp, photo, direct handoff, or delivery confirmation?",Required if proof matters,Recipient name and timestamp required.,Small Package Delivery,Proof unclear; signature required; direct handoff required; recipient may not be available,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, delivery conditions, and service confirmation.",1.0,2026-08-11
small-package-check-010,Access Notes,Building or delivery access instructions,Access notes reduce pickup or delivery failure risk and help evaluate timing.,"Are there parking, loading zone, security, reception, mailroom, dock, elevator, suite, gate, or delivery-hour instructions?",Conditional,Deliver to mailroom before 4:00 PM; security desk requires ID.,Small Package Delivery; Final Mile Delivery,Restricted access; no parking; security check-in; unclear suite; limited delivery hours,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, delivery completion, and service fit.",1.0,2026-08-11
small-package-check-011,Service Fit,Related service classification,"Some small package requests may fit same-day delivery, document delivery, technician parts, final mile, legal courier, medical-related courier, route coverage, white glove, liftgate, or straight truck review better than a general small package label.","Is this request urgent, legal-office-related, medical-related, parts-related, customer-facing, fragile, recurring, oversized, or handling-sensitive?",Conditional,This is a small part needed by a technician today.,Technician Parts; Same-Day Delivery; Final Mile Delivery,Wrong service path possible; urgent part; restricted item; medical-related request; legal-office request,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
small-package-check-012,Special Instructions,Handling or handoff notes,"Special instructions can affect proof, handling, packaging expectations, service boundaries, and delivery timing.","Are there fragile, do-not-bend, keep upright, direct handoff, confidentiality, security, temperature, or recipient-specific instructions?",Conditional,Do not bend; direct handoff to recipient preferred.,Small Package Delivery,Special handling requested; fragile item; direct handoff required; restricted or regulated item,https://royalcourierinc.com/small-package-delivery-reference-index/,https://royalcourierinc.com/services/small-package-delivery/,https://royalcourierinc.com/request-a-quote/,Special handling requests must be reviewed before service is confirmed.,1.0,2026-08-11