checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
same-day-check-001,Pickup Details,Pickup address,"The pickup address affects routing, timing, access, pickup feasibility, and availability review.","What is the full pickup address, including suite, floor, department, dock, mailroom, reception, or pickup instructions?",Required,"123 W Example Street, Suite 400, Chicago, IL, pickup at reception.",Same-Day Delivery,Unclear pickup location; restricted building access; item not ready,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Pickup feasibility depends on location accuracy, item readiness, contact availability, access, and Royal Courier review.",1.0,2026-08-11
same-day-check-002,Delivery Details,Delivery address,"The delivery address determines routing, service fit, travel time, access needs, proof options, and delivery feasibility.","What is the full delivery address, including recipient, suite, floor, department, building entry, or delivery instructions?",Required,"456 N Example Avenue, 8th floor, deliver to operations desk.",Same-Day Delivery,Recipient unavailable; restricted delivery access; unclear building instructions,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery completion depends on recipient availability, access, timing, and proof requirements.",1.0,2026-08-11
same-day-check-003,Item Details,Item description,"The item description helps determine whether the request fits same-day delivery or should be reviewed as small package, parts, medical-related, legal, equipment, liftgate, or another service path.",What is being picked up and delivered?,Required,One sealed packet and two small boxes of replacement parts.,Same-Day Delivery; Small Package Delivery; Technician Parts Delivery,Item type unclear; restricted item; regulated item; fragile item; oversized item,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
same-day-check-004,Item Details,Item size and weight,"Dimensions and weight affect vehicle fit, handling requirements, loading needs, timing, and whether another service category should be reviewed.",What are the approximate dimensions and weight of the shipment?,Required when size or weight affects handling,"One box, about 20 x 16 x 12 inches, approximately 30 pounds.",Same-Day Delivery; Small Package Delivery; Liftgate Delivery; Straight Truck Delivery,Unknown size or weight; oversized item; heavy item; may need liftgate or straight truck review,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, handling requirements, and service availability must be reviewed before confirmation.",1.0,2026-08-11
same-day-check-005,Timing,Ready time,The ready time determines when the shipment can actually enter the route and whether same-day timing can be reviewed.,When will the item be ready for pickup?,Required,Ready today at 1:30 PM.,Same-Day Delivery,Item not ready; vendor release not confirmed; unclear pickup window,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Timing cannot be reviewed accurately until item readiness is clear.,1.0,2026-08-11
same-day-check-006,Timing,Delivery deadline,"The delivery deadline determines urgency, route feasibility, possible service path, and whether special review is needed.",When does the delivery need to arrive?,Required,Deliver by 5:00 PM today.,Same-Day Delivery; Expedited Logistics,Urgent deadline; unrealistic timing; appointment window; after-hours deadline,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Timing depends on distance, readiness, access, route availability, and Royal Courier confirmation.",1.0,2026-08-11
same-day-check-007,Contacts,Pickup contact,"A pickup contact helps resolve release, access, item readiness, and handoff issues.",Who should Royal Courier contact at the pickup location?,Required,"Jane Smith, front desk, 312-555-0100.",Same-Day Delivery,No pickup contact; release not confirmed; access issue,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Pickup may be delayed if release details or pickup contact availability are unclear.,1.0,2026-08-11
same-day-check-008,Contacts,Delivery contact,"A delivery contact helps confirm recipient availability, handoff instructions, and proof requirements.",Who should receive the delivery?,Required,Operations desk or Mark Johnson if direct handoff is required.,Same-Day Delivery,Recipient unavailable; direct handoff required; unclear delivery contact,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery may depend on recipient availability, building acceptance, and proof needs.",1.0,2026-08-11
same-day-check-009,Proof Requirements,Proof of delivery,"Proof requirements affect handoff, documentation, completion notes, and whether a direct recipient is needed.","Do you need a signature, recipient name, timestamp, photo, direct handoff, or delivery confirmation?",Required if proof matters,Signature and recipient name required.,Same-Day Delivery,Proof unclear; signature required; direct handoff required; recipient may not be available,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, delivery conditions, and service confirmation.",1.0,2026-08-11
same-day-check-010,Access Notes,Building or site access instructions,Access notes reduce pickup or delivery failure risk and help evaluate timing.,"Are there parking, loading zone, security, reception, mailroom, dock, elevator, suite, gate, or delivery-hour instructions?",Conditional,"Use the loading zone on Clark Street, check in at security, deliver to Suite 1200.",Same-Day Delivery; Final Mile Delivery; Local Pickup and Delivery,Restricted access; no parking; security check-in; unclear suite; limited delivery hours,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, delivery completion, and service fit.",1.0,2026-08-11
same-day-check-011,Service Fit,Urgency or service classification,"Some same-day requests may be better reviewed as failed delivery recovery, technician parts, medical-related delivery, legal courier, final mile, route coverage, liftgate, or straight truck service.","Is this request urgent, recovery-related, medical-related, legal-office-related, parts-related, customer-facing, multi-stop, heavy, or oversized?",Conditional,This is a failed carrier delivery that needs recovery today.,Failed Delivery Recovery; Technician Parts; Final Mile; Route Coverage,Wrong service path possible; restricted item; urgent recovery; heavy or oversized shipment,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
same-day-check-012,Special Instructions,Handling or handoff notes,"Special instructions can affect packaging expectations, direct handoff, proof, handling, service boundaries, and timing.","Are there fragile, do-not-bend, direct handoff, keep upright, confidentiality, temperature, security, or recipient-specific instructions?",Conditional,Keep flat and hand directly to named recipient.,Same-Day Delivery,Special handling requested; fragile item; direct handoff required; restricted or regulated item,https://royalcourierinc.com/same-day-delivery-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Special handling requests must be reviewed before service is confirmed.,1.0,2026-08-11