checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
final-mile-check-001,Pickup Details,Pickup location,"The pickup location affects release, routing, timing, access, and service fit for final mile delivery.",Where is the shipment being picked up from?,Required,Pickup from vendor warehouse dock at 123 Example Road.,Final Mile Delivery,Pickup location unclear; release not confirmed; restricted facility access,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Pickup feasibility depends on item readiness, release details, facility access, and Royal Courier review.",1.0,2026-08-11
final-mile-check-002,Delivery Details,Final delivery address,"The final delivery address determines routing, access requirements, recipient availability, proof options, and delivery feasibility.","What is the full final delivery address, including suite, floor, apartment, department, dock, or delivery instructions?",Required,"Deliver to 456 Example Avenue, Suite 800, front reception.",Final Mile Delivery,Recipient unavailable; restricted access; unclear final delivery instructions,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery completion depends on recipient availability, access, timing, and proof requirements.",1.0,2026-08-11
final-mile-check-003,Item Details,Item description,"The item description helps determine whether the request fits final mile delivery or needs small package, white glove, commercial equipment, liftgate, medical-related, or recovery review.",What is being delivered?,Required,One boxed office device and three accessory cartons.,Final Mile Delivery; Small Package Delivery; Commercial Equipment Delivery,Item type unclear; restricted item; regulated item; fragile or finished item; oversized item,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
final-mile-check-004,Item Details,"Item size, weight, and packaging","Dimensions, weight, and packaging affect vehicle fit, handling, liftgate needs, straight truck review, and delivery feasibility.","What are the approximate dimensions, weight, packaging type, and item count?","Required when size, weight, or handling affects delivery","One pallet, 40 x 48 x 36 inches, about 275 pounds, wrapped.",Final Mile Delivery; Liftgate Delivery; Straight Truck Service,Unknown weight; heavy item; palletized freight; liftgate may be needed; straight truck review may be needed,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, liftgate needs, equipment needs, and handling requirements must be reviewed before service is confirmed.",1.0,2026-08-11
final-mile-check-005,Timing,Ready time or release time,Royal Courier needs to know when the shipment is ready and released before final delivery timing can be reviewed.,When will the shipment be ready or released for pickup?,Required,Released and ready today after 1:00 PM.,Final Mile Delivery; Failed Delivery Recovery; O'Hare Airport Cargo Recovery,Shipment not released; release time unclear; facility pickup window unclear,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Final delivery timing depends on item release, pickup readiness, access, and availability.",1.0,2026-08-11
final-mile-check-006,Timing,Delivery window or deadline,"The delivery window or deadline affects routing, urgency, recipient availability, and service classification.",When does the final delivery need to arrive?,Required,Deliver today between 2:00 PM and 5:00 PM.,Final Mile Delivery; Same-Day Delivery; Expedited Logistics,Urgent deadline; appointment window; after-hours delivery; unrealistic timing,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery timing depends on distance, readiness, access, recipient availability, and Royal Courier confirmation.",1.0,2026-08-11
final-mile-check-007,Contacts,Pickup or release contact,"A pickup or release contact helps confirm item availability, release authorization, facility access, and handoff details.",Who should Royal Courier contact at the pickup or release location?,Required,"Warehouse contact: Maria, receiving desk, 312-555-0100.",Final Mile Delivery,No release contact; release not confirmed; pickup access unclear,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,Pickup may be delayed if release details or pickup contact availability are unclear.,1.0,2026-08-11
final-mile-check-008,Contacts,Final recipient contact,"A final recipient contact helps confirm delivery access, appointment windows, handoff instructions, and proof requirements.",Who should receive the final delivery?,Required,Deliver to operations desk; call Mark if reception is closed.,Final Mile Delivery,Recipient unavailable; direct handoff required; unclear recipient contact,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Delivery may depend on recipient availability, building acceptance, and proof needs.",1.0,2026-08-11
final-mile-check-009,Proof Requirements,Proof of final delivery,"Proof requirements affect handoff, documentation, completion notes, and whether a direct recipient is needed.","Do you need a photo, signature, recipient name, timestamp, direct handoff, or delivery confirmation?",Required if proof matters,Photo and recipient name required.,Final Mile Delivery,Proof unclear; photo required; signature required; direct handoff required,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, delivery conditions, item type, and service confirmation.",1.0,2026-08-11
final-mile-check-010,Access Notes,Final delivery access instructions,"Access notes reduce failed delivery risk and help evaluate timing, equipment, and delivery feasibility.","Are there parking, loading zone, dock, security, reception, elevator, stairs, gate, suite, floor, delivery-hour, or appointment instructions?",Conditional,"Use north loading dock, freight elevator reservation from 3:00 PM to 4:00 PM.",Final Mile Delivery; Liftgate Delivery; White Glove Delivery,Restricted access; no parking; dock required; stairs; elevator needed; appointment window,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, delivery completion, and service fit.",1.0,2026-08-11
final-mile-check-011,Service Fit,Related service classification,"Some final mile requests may fit failed delivery recovery, O'Hare cargo recovery, same-day delivery, small package, commercial equipment, white glove, liftgate, or straight truck service better than a general final mile label.","Is this request carrier recovery, airport cargo, customer delivery, small package, bulky freight, equipment, furniture, medical-related, or time-sensitive?",Conditional,This is a carrier terminal recovery that needs final delivery today.,Failed Delivery Recovery; O'Hare Airport Cargo Recovery; Commercial Equipment Delivery,Wrong service path possible; release required; heavy item; restricted item; urgent recovery,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
final-mile-check-012,Special Instructions,"Handling, placement, or handoff notes","Special instructions can affect proof, handling, delivery path, equipment needs, service boundaries, and timing.","Are there fragile, do-not-stack, keep upright, direct handoff, room placement, dock, elevator, stairs, or customer-specific instructions?",Conditional,"Keep upright and deliver to reception only, no room placement needed.",Final Mile Delivery; White Glove Delivery; Commercial Equipment Delivery,Special handling requested; placement requested; fragile item; stairs; equipment need unclear,https://royalcourierinc.com/final-mile-delivery-reference-index/,https://royalcourierinc.com/services/final-mile-delivery/,https://royalcourierinc.com/request-a-quote/,"Placement, assembly, installation, packaging removal, storage, disposal, and multi-person service are not assumed unless reviewed and confirmed.",1.0,2026-08-11