checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
expedited-check-001,Pickup Details,Pickup location,"The pickup location affects routing, readiness, access, release, timing, and expedited feasibility.",Where is the shipment being picked up from?,Required,"Pickup from warehouse dock at 123 Example Road, ready at 2:00 PM.",Expedited Logistics,Pickup location unclear; release not confirmed; restricted access; item not ready,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Pickup feasibility depends on readiness, release, access, timing, and Royal Courier review.",1.0,2026-08-11
expedited-check-002,Delivery Details,Delivery location,"The delivery location affects routing, distance, access, receiver availability, proof options, and deadline review.","What is the full delivery address, including suite, floor, department, dock, receiver, or delivery instructions?",Required,"Deliver to 456 Example Avenue, receiving dock, before 5:00 PM.",Expedited Logistics,Receiver unavailable; restricted access; unclear delivery instructions; deadline risk,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Delivery feasibility depends on receiver availability, access, deadline, item type, and proof requirements.",1.0,2026-08-11
expedited-check-003,Item Details,Shipment description,"The shipment description helps determine whether the request fits expedited logistics or should be reviewed as same-day, technician parts, failed delivery recovery, airfreight, final mile, liftgate, or straight truck service.",What is being picked up and delivered?,Required,Two urgent replacement parts boxes needed for a technician.,Expedited Logistics; Same-Day Delivery; Technician Parts Delivery,Item type unclear; restricted item; regulated item; heavy or oversized item,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
expedited-check-004,Item Details,"Dimensions, weight, and packaging","Dimensions, weight, and packaging affect vehicle fit, handling, equipment needs, route feasibility, and whether liftgate or straight truck review is needed.","What are the approximate dimensions, weight, packaging type, and item count?",Required when size or weight affects handling,"Four cartons, each 24 x 18 x 18 inches, about 40 pounds each.",Expedited Logistics; Straight Truck Service; Liftgate Delivery,Unknown size or weight; heavy item; palletized freight; liftgate or straight truck review may be needed,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, liftgate needs, equipment needs, and handling requirements must be reviewed before service is confirmed.",1.0,2026-08-11
expedited-check-005,Timing,Ready time,Expedited review depends on when the shipment is actually ready or released for pickup.,When will the shipment be ready for pickup or released?,Required,Ready today at 1:15 PM.,Expedited Logistics,Shipment not ready; release not confirmed; pickup window unclear,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,Timing cannot be reviewed accurately until readiness or release is clear.,1.0,2026-08-11
expedited-check-006,Timing,Critical deadline,"The deadline determines urgency, route feasibility, service path, vehicle needs, and whether the request should be reviewed as expedited.","When does the shipment need to arrive, and why is that time important?",Required,Must arrive by 4:30 PM because a technician is waiting.,Expedited Logistics; Same-Day Delivery; Technician Parts Delivery,Critical deadline; unrealistic timing; after-hours need; appointment window,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Timing depends on distance, readiness, access, vehicle availability, route feasibility, and Royal Courier confirmation.",1.0,2026-08-11
expedited-check-007,Urgency Context,Urgency reason,"The urgency reason helps distinguish ordinary same-day requests from production-critical, technician-critical, event-critical, recovery, airport, or freight-connected requests.",Why is this shipment urgent?,Required for expedited review,A repair technician is waiting and the customer site is down.,Expedited Logistics; Technician Parts Delivery; Failed Delivery Recovery,Production impact; technician waiting; missed delivery; event deadline; airport release issue,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Urgency context supports classification but does not guarantee service, timing, or dispatch acceptance.",1.0,2026-08-11
expedited-check-008,Contacts,Pickup and delivery contacts,"Contacts help confirm release, readiness, access, receiver availability, handoff instructions, and proof requirements.",Who should Royal Courier contact at pickup and delivery?,Required,Pickup: Maria at receiving. Delivery: Mark at maintenance desk.,Expedited Logistics,No release contact; no receiver contact; direct handoff required; contact unavailable,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,Pickup or delivery may be delayed if contact availability or release information is unclear.,1.0,2026-08-11
expedited-check-009,Proof Requirements,Proof or handoff requirement,"Proof requirements affect handoff, documentation, delivery completion notes, and whether a direct recipient is needed.","Do you need a signature, recipient name, timestamp, photo, direct handoff, pickup confirmation, or delivery confirmation?",Required if proof matters,Direct handoff and delivery confirmation required.,Expedited Logistics,Proof unclear; direct handoff required; signature required; recipient may not be available,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, delivery conditions, item type, and service confirmation.",1.0,2026-08-11
expedited-check-010,Access Notes,Pickup and delivery access instructions,"Access notes reduce failed pickup or delivery risk and help evaluate timing, vehicle needs, and feasibility.","Are there dock, gate, parking, loading zone, security, suite, elevator, receiving-hour, airport, terminal, or after-hours access instructions?",Conditional,"Use south dock, call security at gate, receiver closes at 5:00 PM.",Expedited Logistics; Final Mile Delivery; Straight Truck Service,Restricted access; dock required; no parking; security gate; after-hours access; receiver hours limited,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, delivery completion, and service fit.",1.0,2026-08-11
expedited-check-011,Service Fit,Related service classification,"Some expedited requests may fit same-day, failed delivery recovery, technician parts, O'Hare cargo recovery, airfreight/NFO, final mile, liftgate, straight truck, or trade show delivery better than a general expedited label.","Is this request recovery-related, technician-critical, airport-connected, airfreight-related, event-related, heavy, oversized, palletized, medical-related, or customer-facing?",Conditional,This is airport cargo that needs pickup and final delivery today.,Failed Delivery Recovery; O'Hare Airport Cargo Recovery; Airfreight / NFO; Straight Truck Service,Wrong service path possible; release required; restricted item; heavy or oversized shipment; air cargo documentation needed,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
expedited-check-012,Special Instructions,"Restrictions, handling, or documentation notes","Restrictions, handling notes, documentation, release requirements, and special instructions can affect service eligibility, timing, and route planning.","Are there restricted items, documentation requirements, release notes, fragile handling, keep-upright, direct handoff, temperature, security, or recipient-specific instructions?",Conditional,Release paperwork will be emailed before pickup; direct handoff required.,Expedited Logistics,Documentation needed; restricted item; special handling requested; direct handoff required; regulated item,https://royalcourierinc.com/expedited-logistics-reference-index/,https://royalcourierinc.com/services/expedited-logistics/,https://royalcourierinc.com/request-a-quote/,"Restricted items, regulated items, documentation needs, and special handling requests must be reviewed before service is confirmed.",1.0,2026-08-11