checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
chi-business-check-001,Pickup Details,Pickup address,"Royal Courier needs the exact pickup location to review timing, routing, access, and availability.","What is the full pickup address, including suite, floor, department, dock, or mailroom details?",Required,"123 W Example Street, Suite 400, Chicago, IL, pickup at reception.",Chicago Courier Service,Unclear pickup location; restricted building access,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,"Pickup timing and feasibility depend on access, contact availability, item readiness, and Royal Courier review.",1.0,2026-08-11
chi-business-check-002,Delivery Details,Delivery address,"The delivery address determines route planning, service fit, delivery window review, and access requirements.","What is the full delivery address, including recipient, suite, floor, department, building entry, or delivery instructions?",Required,"456 N Example Avenue, 8th floor, deliver to operations desk.",Chicago Courier Service,Recipient unavailable; restricted delivery access; unclear building instructions,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,"Delivery completion depends on recipient availability, delivery access, proof needs, and service confirmation.",1.0,2026-08-11
chi-business-check-003,Item Details,Item description,"The item description helps determine whether the request is a small package, document, parts delivery, equipment request, medical-related delivery, legal courier request, or another service type.",What is being picked up and delivered?,Required,One sealed business packet and one small parts box.,Chicago Courier Service,Item type unclear; restricted item; regulated item; fragile or high-value item,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
chi-business-check-004,Item Details,Item size and weight,"Dimensions and weight affect vehicle fit, handling requirements, liftgate needs, proof planning, and quote review.",What are the approximate dimensions and weight of the shipment?,Required when size or weight affects handling,"Two boxes, each about 18 x 14 x 10 inches, under 25 pounds.",Small Package Delivery; Same-Day Delivery; Liftgate Delivery if larger,Unknown size or weight; oversized item; heavy item; may need liftgate or straight truck review,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, equipment needs, and handling requirements must be reviewed before service is confirmed.",1.0,2026-08-11
chi-business-check-005,Timing,Ready time,Royal Courier needs to know when the item is actually ready for pickup before timing can be reviewed.,When will the item be ready for pickup?,Required,Ready today at 2:00 PM.,Same-Day Delivery; Chicago Courier Service,Item not ready; pickup window unclear; vendor release not confirmed,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,Pickup timing depends on item readiness and service availability.,1.0,2026-08-11
chi-business-check-006,Timing,Delivery deadline,"The delivery deadline determines whether the request should be reviewed as same-day, urgent, scheduled, or route-based.",When does the delivery need to arrive?,Required,Deliver by 4:30 PM today.,Same-Day Delivery; Expedited Logistics; Chicago Courier Service,Urgent deadline; after-hours deadline; unrealistic timing; appointment window,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/services/same-day-delivery/,https://royalcourierinc.com/request-a-quote/,"Timing cannot be guaranteed until Royal Courier reviews availability, distance, access, and item readiness.",1.0,2026-08-11
chi-business-check-007,Contacts,Pickup contact,"A pickup contact helps resolve release, access, readiness, and handoff issues.",Who should Royal Courier contact at the pickup location?,Required,"Jane Smith, front desk, 312-555-0100.",Chicago Courier Service,No pickup contact; release not confirmed; access issue,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,Pickup issues may delay service if the item is not released or the pickup contact is unavailable.,1.0,2026-08-11
chi-business-check-008,Contacts,Delivery contact,"A delivery contact helps confirm recipient availability, handoff instructions, and proof requirements.",Who should receive the delivery?,Required,"Operations Manager, deliver to reception if unavailable.",Chicago Courier Service,Recipient unavailable; direct handoff required; unclear delivery contact,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,Delivery may depend on recipient availability and building acceptance rules.,1.0,2026-08-11
chi-business-check-009,Proof Requirements,Proof of delivery,Proof requirements affect how the delivery is documented and how completion should be confirmed.,"Do you need a signature, recipient name, timestamp, photo, direct handoff, or delivery confirmation?",Required if proof matters,Signature and recipient name required.,Chicago Courier Service; Legal Courier; Medical Courier; Same-Day Delivery,Proof requirement unclear; signature required; direct handoff required,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, delivery conditions, and service confirmation.",1.0,2026-08-11
chi-business-check-010,Access Notes,Building access instructions,Access instructions reduce failed pickup or failed delivery risk.,"Are there parking, loading zone, security, reception, mailroom, dock, elevator, or suite instructions?",Conditional,"Use loading zone on Clark Street, check in at security, deliver to Suite 1200.",Chicago Courier Service; Final Mile Delivery; Route Coverage,Restricted access; no parking; security check-in; suite unclear; delivery hours limited,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, service fit, and delivery completion.",1.0,2026-08-11
chi-business-check-011,Service Fit,Related service path,"Some Chicago business courier requests may fit same-day delivery, local pickup, small package delivery, route coverage, legal courier, medical courier, final mile, or technician parts delivery better than a general courier label.","Is this request urgent, recurring, legal-office-related, medical-related, customer-facing, parts-related, or multi-stop?",Conditional,This is a recurring office route three days per week.,Route Coverage; Same-Day Delivery; Local Pickup and Delivery; Small Package Delivery,Wrong service path possible; recurring route; regulated item; urgent part; legal-office request,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
chi-business-check-012,Special Instructions,Handling or handoff notes,"Handling notes can affect timing, packaging expectations, proof needs, service boundaries, and delivery instructions.","Are there any special handling, direct handoff, do-not-bend, fragile, temperature, confidentiality, or recipient instructions?",Conditional,Keep envelope flat and hand directly to named recipient.,Chicago Courier Service; Small Package Delivery; Same-Day Delivery,Fragile item; direct handoff required; special handling requested; restricted or regulated item,https://royalcourierinc.com/chicago-courier-business-reference-index/,https://royalcourierinc.com/chicago-courier-service/,https://royalcourierinc.com/request-a-quote/,Special handling requests must be reviewed before service is confirmed.,1.0,2026-08-11