checklist_id,section,checklist_item,why_it_matters,customer_prompt,required_or_conditional,example_response,related_service,review_flag,reference_url,service_url,quote_url,boundary_note,version,last_reviewed
airfreight-nfo-check-001,Shipment Basics,Shipment description,"The shipment description helps determine whether the request may fit airfreight, NFO, airport recovery, expedited logistics, final mile, liftgate, or straight truck review.",What is being shipped or recovered?,Required,Two cartons of replacement parts needed urgently.,Airfreight / NFO,Item type unclear; restricted item; regulated item; heavy or oversized item,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,Item type may change the service path or require additional review.,1.0,2026-08-11
airfreight-nfo-check-002,Origin and Destination,Origin and destination,"Origin and destination determine whether local pickup, airport handoff, cargo recovery, final mile, or another service path should be reviewed.","Where is the shipment starting, and where does it need to go?",Required,"Pickup in Elk Grove Village and deliver to O'Hare cargo facility, or recover at O'Hare and deliver to Chicago.",Airfreight / NFO; Airport Recovery; Final Mile Delivery,Origin unclear; destination unclear; airport or carrier details missing,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Routing depends on location accuracy, facility access, cargo availability, and service confirmation.",1.0,2026-08-11
airfreight-nfo-check-003,Airport or Carrier Details,"Airline, cargo facility, forwarder, or carrier details","Airport, airline, cargo facility, forwarder, or carrier details help determine release, access, pickup, delivery, and timing requirements.","Do you have airline, cargo facility, forwarder, carrier, flight, air waybill, tracking, or release details?",Conditional,Air waybill available; pickup at cargo facility after release.,Airfreight / NFO; O'Hare Airport Cargo Recovery,Flight details unclear; cargo location unclear; release details missing,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Royal Courier reviews available details but does not assume airline, carrier, cargo, or customs authority from a quote request alone.",1.0,2026-08-11
airfreight-nfo-check-004,Item Details,"Dimensions, weight, and packaging","Dimensions, weight, and packaging affect vehicle fit, cargo handling, facility access, liftgate needs, straight truck review, and carrier acceptance review.","What are the approximate dimensions, weight, packaging type, and item count?",Required when size or weight affects handling,"Three cartons, each 24 x 18 x 18 inches, approximately 45 pounds each.",Airfreight / NFO; Straight Truck Service; Liftgate Delivery,Unknown size or weight; palletized freight; heavy item; oversized item; liftgate or straight truck review may be needed,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Vehicle type, liftgate needs, equipment needs, cargo access, and handling requirements must be reviewed before service is confirmed.",1.0,2026-08-11
airfreight-nfo-check-005,Timing,"Ready time, arrival time, or release time","Airfreight and NFO review depends on when the shipment is ready, released, arriving, or available for pickup.","When will the shipment be ready, released, arriving, or available for pickup?",Required,Cargo expected to release at 1:30 PM today.,Airfreight / NFO; Airport Recovery; Final Mile Delivery,Cargo not released; arrival time uncertain; item not ready; pickup window unclear,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Timing cannot be reviewed accurately until readiness, arrival, or release status is clear.",1.0,2026-08-11
airfreight-nfo-check-006,Timing,Critical deadline,"The deadline determines urgency, route feasibility, service path, cargo review, and whether NFO or expedited support may be appropriate.","When does the shipment need to arrive, and why is that time important?",Required,Must arrive before 5:00 PM because the repair team is waiting.,Airfreight / NFO; Expedited Logistics,Critical deadline; unrealistic timing; after-hours need; flight or release timing uncertain,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Timing depends on readiness, cargo acceptance, release, distance, facility access, carrier options, and confirmation.",1.0,2026-08-11
airfreight-nfo-check-007,Documentation,Release and documentation details,"Release and documentation details affect whether a cargo pickup, carrier handoff, or airport-connected delivery can be reviewed.","Are release documents, air waybill details, pickup authorization, carrier paperwork, or forwarder instructions available?",Conditional,Air waybill and release authorization will be provided before pickup.,Airfreight / NFO; O'Hare Airport Cargo Recovery,Documentation missing; release authority unclear; cargo not available; carrier instructions incomplete,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,Documentation and release requirements must be reviewed before service is confirmed.,1.0,2026-08-11
airfreight-nfo-check-008,Contacts,"Pickup, release, and delivery contacts","Contacts help confirm release, readiness, cargo access, receiver availability, handoff instructions, and proof requirements.","Who should Royal Courier contact at pickup, release, cargo facility, carrier, forwarder, or delivery?",Required,Pickup contact: cargo desk. Delivery contact: maintenance supervisor at receiving.,Airfreight / NFO,No release contact; no receiver contact; direct handoff required; contact unavailable,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,Pickup or delivery may be delayed if release details or contact availability are unclear.,1.0,2026-08-11
airfreight-nfo-check-009,Proof Requirements,Proof or handoff requirement,"Proof requirements affect handoff, documentation, delivery completion notes, and whether a direct recipient is needed.","Do you need pickup confirmation, delivery confirmation, signature, recipient name, timestamp, photo, or direct handoff?",Required if proof matters,Pickup confirmation and signed delivery confirmation required.,Airfreight / NFO,Proof unclear; direct handoff required; signature required; recipient may not be available,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Proof options depend on recipient availability, cargo or delivery conditions, item type, and service confirmation.",1.0,2026-08-11
airfreight-nfo-check-010,Access Notes,"Pickup, cargo, airport, or delivery access instructions","Access notes reduce failed pickup or delivery risk and help evaluate timing, vehicle needs, facility review, and feasibility.","Are there cargo facility, dock, gate, parking, loading zone, security, terminal, forwarder, receiver-hour, after-hours, or delivery access instructions?",Conditional,"Use cargo entrance, check in at release desk, receiver closes at 5:00 PM.",Airfreight / NFO; Airport Recovery; Final Mile Delivery,Restricted access; cargo desk required; no parking; security gate; after-hours access; receiver hours limited,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Access restrictions can affect timing, feasibility, pickup completion, delivery completion, and service fit.",1.0,2026-08-11
airfreight-nfo-check-011,Service Fit,Related service classification,"Some Airfreight / NFO requests may fit expedited logistics, O'Hare cargo recovery, airport recovery, final mile, technician parts, straight truck, liftgate, or local pickup better than a general airfreight label.","Is this request airport-connected, NFO-related, cargo recovery, first-mile pickup, final-mile delivery, technician-critical, heavy, oversized, palletized, restricted, or documentation-dependent?",Conditional,This is O'Hare cargo recovery with final delivery today.,O'Hare Airport Cargo Recovery; Expedited Logistics; Final Mile Delivery,Wrong service path possible; release required; restricted item; heavy or oversized shipment; cargo documentation needed,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,Royal Courier may classify the request into a more specific service path after review.,1.0,2026-08-11
airfreight-nfo-check-012,Special Instructions,"Restrictions, handling, or special notes","Restrictions, handling notes, documentation needs, release requirements, and special instructions can affect service eligibility, timing, and route planning.","Are there restricted items, documentation requirements, release notes, fragile handling, keep-upright, temperature, security, direct handoff, or recipient-specific instructions?",Conditional,"Keep upright, cargo release required, direct handoff requested.",Airfreight / NFO,Restricted item; documentation needed; special handling requested; direct handoff required; regulated item,https://royalcourierinc.com/airfreight-nfo-reference-index/,https://royalcourierinc.com/services/airfreight-nfo/,https://royalcourierinc.com/request-a-quote/,"Restricted items, regulated items, documentation needs, and special handling requests must be reviewed before service is confirmed.",1.0,2026-08-11