{ "schema_version": "0.6.1", "updated": "2026-08-31", "terms": [ { "term": "ETA", "definition": "Estimated arrival time at a stated point. It is an estimate, not a guarantee." }, { "term": "Pickup ETA", "definition": "Estimated time the driver reaches pickup." }, { "term": "Transit time", "definition": "Time from loaded/released departure at pickup to arrival at delivery. Loading, unloading and site waiting are separate." }, { "term": "Delivery ETA", "definition": "Estimated time the loaded vehicle will reach the delivery location." }, { "term": "Ready time", "definition": "Time the customer states the shipment will be ready for transport and loading." }, { "term": "Deadline / cutoff", "definition": "Hard latest acceptable time for the stated event." }, { "term": "Appointment", "definition": "Exact scheduled time. A 4:00 PM appointment means 4:00 PM, subject to facility rules and unavoidable events." }, { "term": "Delivery window", "definition": "A permitted arrival range. A 4-6 PM window gives the carrier the full window; it is not the same as a 4 PM appointment." }, { "term": "Direct", "definition": "Proceed toward delivery without unrelated stops, allowing required legal and operational stops." }, { "term": "Nonstop", "definition": "No discretionary stop, with only required legal/operational stops. Long-distance legal rest requirements can still apply." }, { "term": "Exclusive-use", "definition": "Only the customer's freight is carried for the shipment; required stops and approved same-customer stops may still occur." }, { "term": "Same-day", "definition": "Pickup and delivery occur on the same calendar date; does not itself guarantee a specific time." }, { "term": "Time-critical", "definition": "Delay has a meaningful operational, medical, event, legal or other consequence." }, { "term": "White glove", "definition": "Flexible enhanced handling defined by the customer's requested scope, potentially including inside delivery, manpower, unpacking, placement, basic assembly, debris handling, or presentation requirements." }, { "term": "Cargo available", "definition": "For airport cargo, physically releasable for pickup; not equivalent to flight landed." }, { "term": "Advance warehouse", "definition": "Trade-show freight is delivered to the show's advance warehouse for later movement to the event/booth under show procedures." }, { "term": "Direct-to-show", "definition": "Carrier delivers to the show's receiving dock during the direct-to-show window; show/decorator labor commonly moves freight onward inside." }, { "id": "term.liftgate", "term": "Liftgate", "canonical_term": "liftgate", "category": "equipment", "aliases": [ "lift gate", "truck liftgate", "hydraulic liftgate", "tail lift", "gate on the back of the truck", "truck elevator" ], "definition": "Vehicle-mounted platform used to move freight between truck-floor height and ground level.", "distinction": "Liftgate is not the same as pallet jack; a gate rating alone does not establish safe use." }, { "id": "term.tailgate", "term": "Tailgate", "canonical_term": "tailgate", "category": "ambiguous_customer_term", "aliases": [ "tail gate" ], "definition": "Ambiguous term that may mean liftgate in some customer/regional usage or a rear closure in other contexts.", "distinction": "Confirm what the customer means rather than assuming tailgate always means liftgate." }, { "id": "term.pallet", "term": "Pallet", "canonical_term": "pallet", "category": "freight_platform", "aliases": [ "shipping pallet" ], "definition": "Freight-support platform commonly designed for material-handling equipment.", "distinction": "Being on a pallet does not automatically make freight pallet-jack compatible." }, { "id": "term.skid", "term": "Skid", "canonical_term": "skid", "category": "freight_platform", "aliases": [ "shipping skid" ], "definition": "Freight-support base/platform. Customers often use skid and pallet interchangeably.", "distinction": "Evaluate actual base construction and fork openings rather than relying on the word." }, { "id": "term.pallet_jack", "term": "Pallet jack", "canonical_term": "pallet jack", "category": "equipment", "aliases": [ "manual pallet jack", "hand pallet jack", "pallet truck" ], "definition": "Manual wheeled equipment whose forks enter a compatible pallet/skid so the load can be raised slightly and rolled.", "distinction": "Rated capacity does not equal safe one-person handling capacity." }, { "id": "term.straight_truck", "term": "Straight truck", "canonical_term": "straight truck", "category": "vehicle", "aliases": [ "straight box truck" ], "definition": "Truck with cargo body mounted on the same chassis as the cab rather than a separate tractor/trailer.", "distinction": "Confirm length, payload, dock height, liftgate and access rather than relying on the label alone." }, { "id": "term.box_truck", "term": "Box truck", "canonical_term": "box truck", "category": "vehicle_descriptor", "aliases": [ "cube truck" ], "definition": "Enclosed rectangular cargo-body truck.", "distinction": "Box truck alone does not establish length, payload, dock-height compatibility or liftgate capability." }, { "id": "term.dock_high", "term": "Dock-high", "canonical_term": "dock-high", "category": "vehicle_and_site_condition", "aliases": [ "dock height", "dock-height" ], "definition": "Vehicle/loading position approximately aligned with standard commercial loading-dock height.", "distinction": "A box truck is not automatically dock-high." }, { "id": "term.no_dock", "term": "No loading dock", "canonical_term": "no loading dock", "category": "site_condition", "aliases": [ "no dock", "ground-level location", "no dock access" ], "definition": "Location without normal dock-height vehicle access.", "distinction": "No dock does not automatically mean a liftgate is required." }, { "id": "term.inside_delivery", "term": "Inside delivery", "canonical_term": "inside delivery", "category": "service", "aliases": [ "inside pickup", "inside placement", "room of choice" ], "definition": "Movement meaningfully beyond the normal dock, doorway, threshold or ordinary handoff point.", "distinction": "Does not automatically include installation, assembly, debris removal, stairs or unlimited placement." }, { "id": "term.cargo_van", "term": "Cargo van", "canonical_term": "cargo van", "category": "vehicle", "aliases": [ "van", "delivery van" ], "definition": "Enclosed van for smaller freight that fits payload, doors, loading, securement and unloading requirements.", "distinction": "Cargo vans normally do not provide liftgate capability." }, { "id": "term.sprinter_van", "term": "Sprinter van", "canonical_term": "sprinter van", "category": "vehicle", "aliases": [ "high-roof cargo van", "extended cargo van", "Sprinter" ], "definition": "Larger/high-roof cargo-van class used when more length, height or payload is needed while retaining van maneuverability.", "distinction": "The term is a practical vehicle class and does not guarantee one exact body dimension/configuration." }, { "id": "term.stat", "term": "STAT", "canonical_term": "STAT", "category": "urgency_term", "aliases": [ "stat delivery", "medical stat" ], "definition": "Highly time-sensitive medical movement planned for direct transportation after collection.", "distinction": "Urgency does not remove shipment-specific packaging, temperature, handling, facility or regulatory requirements." }, { "id": "term.production_down", "term": "Production-down", "canonical_term": "production-down", "category": "urgency_scenario", "aliases": [ "production down", "line down", "plant down", "critical production part" ], "definition": "A required item is preventing or threatening normal production/facility operation.", "distinction": "The phrase describes urgency; it does not by itself select vehicle/equipment." }, { "id": "term.cargo_recovery", "term": "Cargo recovery", "canonical_term": "cargo recovery", "category": "service", "aliases": [ "airport cargo recovery", "airline cargo recovery", "freight recovery" ], "definition": "Collection of freight from an airline/cargo/other facility after release conditions are satisfied, followed by onward transportation.", "distinction": "Release paperwork, facility identity, payment status, availability and authorization can determine whether pickup is possible." }, { "id": "term.securement", "term": "Freight securement", "canonical_term": "freight securement", "category": "handling", "aliases": [ "load securement", "cargo securement" ], "definition": "Methods/equipment used to prevent freight rolling, sliding, shifting, tipping or contacting other freight/property.", "distinction": "Physical vehicle fit alone does not establish transportability." }, { "id": "term.helper", "term": "Additional driver or helper", "canonical_term": "additional driver or helper", "category": "labor", "aliases": [ "helper", "second man", "additional manpower", "extra labor" ], "definition": "Additional person/people used when weight, stability, geometry, path, stairs or control requirements make one-person handling inappropriate.", "distinction": "Equipment capability does not prove one person can safely perform the movement." }, { "id": "term.appointment_window", "term": "Appointment window", "canonical_term": "appointment window", "category": "timing", "aliases": [ "delivery window", "pickup window", "appointment time window" ], "definition": "Defined period during which pickup/delivery is scheduled or permitted rather than one exact appointment time.", "distinction": "A window is not an exact appointment and does not eliminate facility wait time." } ], "purpose": "Public terminology and alias mappings used to improve interpretation of logistics language without treating related terms as automatically identical.", "interpretation_principle": "Aliases and related terms improve retrieval but do not prove operational equivalence. Royal evaluates the actual freight, site, vehicle, equipment, handling, timing and customer objective." }