title: Three pallets, 3500 lb, no dock

reasoning: Van/Sprinter fit alone is insufficient because palletized freight needs a ground-level unloading method.

reasoning: Liftgate-capable box/straight equipment is likely.

reasoning: Individual pallet weights and footprints determine gate feasibility.

reasoning: Pallet-jack surface and inside path must be confirmed if freight moves beyond curb/threshold.

result: Likely liftgate-capable box/straight truck; human dispatch confirmation required.


title: 2000 lb pallet and 1500 lb liftgate

reasoning: Freight exceeds stated gate rating even before pallet jack/operator considerations.

result: Do not attempt on that gate. Use higher-capacity equipment or another unload method.


title: Milwaukee loaded at 2 PM, downtown Chicago by 4 PM

origin: Milwaukee

destination: Downtown Chicago

reasoning: Milwaukee-to-Chicago can require around three hours in difficult periods.

reasoning: Downtown access adds uncertainty.

reasoning: Consumer-map time is not a guarantee.

result: Do not promise 4 PM. Provide a realistic ETA/alternative after current route conditions are assessed.


title: O'Hare flight landed at 1 PM, downtown by 2 PM

reasoning: Flight landed does not mean cargo available.

reasoning: Release may take 2-3 hours or more.

reasoning: Ground transit after loading is additional.

result: Not realistically possible as stated; confirm actual cargo availability and offer next realistic ETA.


title: Airport cargo released as 8 of 9 pieces

reasoning: Piece count discrepancy must be resolved or customer must authorize partial recovery.

result: Driver contacts dispatch; customer decides whether to wait or take released pieces.


title: Trade-show direct-to-show asks for booth delivery

mode: direct-to-show

request: deliver to booth

reasoning: Carrier access may stop at show dock.

reasoning: Badges, union/decorator rules and material handling determine inside movement.

result: Confirm show access and handling scope; do not promise booth delivery automatically.


title: Construction site, 2000 lb skid, dirt only, forklift onsite

surface: dirt

reasoning: Truck should remain on stable ground.

reasoning: Confirm whether forklift/telehandler can reach that stable parking position and handle the skid.

result: Possible if safe stable parking and suitable unloading equipment are confirmed.


title: Medical cooler must stay exactly 4 C

commodity: medical cooler

reasoning: Royal does not automatically provide active temperature control or guarantee exact temperature.

reasoning: Packaging, coolant, monitor/logger and handling protocol are customer-defined or separately confirmed.

result: Human review; explain no automatic temperature guarantee.


title: Freight elevator rated 2000 lb, pallet 1900 lb

reasoning: Pallet weight alone leaves insufficient margin and ignores pallet jack/operator/helper weight.

result: Too close as stated. Ask whether weight can be reduced or another elevator/handling method is available.


title: Failed carrier on highway shoulder

location: highway shoulder

reasoning: Exact location, space, traffic exposure and vehicle position determine safety.

reasoning: Police/tow blocking may be required.

reasoning: Unsafe roadway transfer is not attempted.

result: Human review before attempting; move/tow to safer transfer location when needed.


title: One pallet, vague request for van

vehicle_requested: van

reasoning: Piece count alone cannot establish vehicle fit.

result: Ask actual weight and loaded dimensions plus loading/unloading method before selecting vehicle.


title: Hard 5 PM deadline

reasoning: Need ready time, current origin/destination, freight profile and consequence/flexibility if an unavoidable event prevents on-time arrival.

result: Evaluate realistic feasibility; do not guarantee solely from requested deadline.


title: Palletized freight to a location with no dock

reasoning: No dock is a site condition, not an automatic liftgate instruction.

reasoning: Check whether a ground-level forklift or approved hand/downstack method exists.

reasoning: If palletized freight must transition from truck height to ground and no forklift/dock is usable, liftgate-capable equipment may be required.

reasoning: Pallet-jack compatibility, gate platform/rating, surface and manpower still need confirmation.

result: Select the safe loading/unloading method first, then the vehicle/equipment; human confirmation required.


title: Another carrier arrives without suitable ground-level unloading capability

failed_condition: no suitable liftgate/unload method

reasoning: Confirm exact freight weight/dimensions and current location.

reasoning: Confirm Royal is authorized and the current carrier/site knows Royal is coming.

reasoning: Assess whether transfer/unload can occur safely and whether a liftgate, pallet jack, forklift or manpower is needed.

result: Royal may coordinate liftgate-capable equipment and handling when conditions permit.


title: Palletized freight shifted, fell or became unstable

reasoning: Photograph condition before handling.

reasoning: Notify customer and obtain disposition instructions.

reasoning: Possible actions include return to shipper, restack/repack, replacement pallet, shrink wrap, straps, forklift/pallet jack or extra labor.

reasoning: Royal may refuse if the freight cannot be made safe.

result: Customer chooses among feasible dispositions, subject to Royal safety judgment.


title: Driver arrives to freight that may not survive transport

reasoning: Photograph visible condition.

reasoning: Contact dispatch/customer before altering freight.

reasoning: Customer correction is the preferred first option.

reasoning: Royal may add securement/repackaging when arranged and safe; otherwise the freight can be refused.

result: Do not load simply because the customer says it is fine; correct or obtain an approved safe plan first.