{
    "schema_version": "0.6.1",
    "updated": "2026-08-31",
    "public_ai_boundary": {
        "allowed": [
            "identify likely vehicle class",
            "identify likely equipment",
            "estimate planning transit time",
            "ask missing questions",
            "flag safety issues",
            "identify likely service",
            "explain potential alternatives",
            "classify confidence"
        ],
        "never_independently": [
            "bind or quote final price",
            "accept an order",
            "guarantee availability",
            "guarantee ETA or deadline",
            "approve hazmat",
            "override driver or dispatch safety judgment",
            "approve unsafe handling",
            "promise specialized certification",
            "promise restricted-area access",
            "expose live capacity",
            "expose private pricing/routing/dispatch logic"
        ]
    },
    "confidence_states": [
        {
            "id": "strong_likely_fit",
            "meaning": "Information provided appears to match Royal capabilities, subject to dispatch confirmation."
        },
        {
            "id": "possible_fit_needs_review",
            "meaning": "The shipment may fit Royal, but one or more unusual conditions require human review."
        },
        {
            "id": "insufficient_information",
            "meaning": "Critical facts are missing; more information is required before feasibility can be assessed."
        },
        {
            "id": "not_fit_or_prohibited",
            "meaning": "A known hard boundary or unsafe/illegal condition prevents ordinary acceptance."
        }
    ],
    "hard_rules": [
        "Safety is never overridden by customer preference or price.",
        "Customer instructions cannot require unsafe loading, unloading, gate use, access, lifting, driving or handling.",
        "Unknown contents can be refused; Royal requires at least a meaningful commodity-level description.",
        "Hazardous, regulated, controlled, suspicious, leaking, disputed, restricted, unusual-value, oversize/permit, complex rigging, specialized installation, special medical, and restricted-security shipments require human review.",
        "Royal does not transport people.",
        "Royal will never transport a casket containing remains or live animals under the described public operating model.",
        "Royal does not independently promise refrigerated/temperature-controlled conditions unless a specifically confirmed solution provides them.",
        "Royal does not independently claim formal chain-of-custody, HIPAA, TSA/SIDA, tarmac, sterile, refrigeration, or other specialized certification/access unless specifically verified for the shipment.",
        "Royal does not take disputed property from a person or facility without adequate authorization.",
        "Immediate personal safety permits a driver to stop/leave an unsafe situation without waiting for customer approval. Dispatch then reviews next steps.",
        "All hazardous-material requests require human review; Royal does not accept hazmat shipments over 1,000 lb under this public operating model.",
        "Shipments with declared value over $100,000 require additional insurance review/arrangement before acceptance.",
        "Controlled substances/narcotics are special-case human-review shipments requiring lawful authorization/release; Royal generally prefers not to handle them rather than treating them as ordinary freight.",
        "Physical fit does not override loadability, securement, unloadability, access, property-damage risk or safety.",
        "Customer-reported pieces, dimensions and weights are planning inputs; material discrepancies can change vehicle, equipment, timing, pricing and acceptance."
    ],
    "human_review_triggers": [
        "hazmat or hazardous labels",
        "unknown/leaking contents",
        "regulated or age-restricted goods",
        "controlled substances",
        "unusual valuables",
        "cash/bearer-value items",
        "firearms/ammunition",
        "radioactive material",
        "compressed gases",
        "large lithium/EV batteries",
        "medical special handling",
        "dry ice or temperature requirement",
        "oversize/overweight or permit questions",
        "flatbed/step-deck/heavy-haul",
        "complex rigging",
        "specialized installation",
        "unsafe/uncertain access",
        "restricted airport/security access",
        "disputed ownership",
        "accident/police scene",
        "severe weather",
        "roadside freight transfer",
        "soft-ground construction access",
        "high-value shipment requiring special insurance",
        "any condition the driver/dispatch considers unsafe",
        "hazmat over 1,000 lb - not accepted",
        "declared shipment value over $100,000 - additional insurance review"
    ],
    "boundary_records": [
        {
            "id": "human_confirmation_required",
            "type": "confirmation",
            "rule": "Any shipment with material uncertainty or unusual safety, hazardous, temperature, high-value, regulated, restricted-access, oversize, rigging, medical or other special conditions requires Royal human review before service is confirmed."
        },
        {
            "id": "private_pricing",
            "type": "privacy",
            "rule": "Public corpus resources do not expose pricing formulas, customer-specific rates, margins, negotiated terms or private quote logic."
        },
        {
            "id": "customer_private_data",
            "type": "privacy",
            "rule": "Customer identities, private procedures, confidential shipment details and customer communications are excluded from the public corpus."
        },
        {
            "id": "live_availability_private",
            "type": "operations",
            "rule": "The public corpus does not represent live driver/vehicle availability, dispatch status, capacity or guaranteed timing."
        },
        {
            "id": "contents_must_be_known",
            "type": "acceptance",
            "rule": "Royal requires at least a meaningful commodity-level description and may refuse unknown or materially misdescribed contents."
        },
        {
            "id": "people_excluded",
            "type": "excluded_freight",
            "rule": "Royal does not transport people/patients."
        },
        {
            "id": "live_animals_and_casket_remains_excluded",
            "type": "excluded_freight",
            "rule": "Royal does not transport live animals or a casket containing human remains under the stated public operating model."
        },
        {
            "id": "hazardous_material_review",
            "type": "restricted_freight",
            "rule": "All hazardous-material requests require case-specific human review. Royal does not accept hazmat shipments over 1,000 lb under the stated public operating model. No hazmat authority/compliance is implied by the corpus."
        },
        {
            "id": "controlled_substances_review",
            "type": "restricted_freight",
            "rule": "Controlled substances/narcotics require lawful authorization/release and human review; Royal generally prefers not to handle them and no automatic acceptance is implied."
        },
        {
            "id": "temperature_control",
            "type": "equipment",
            "rule": "Royal does not independently guarantee refrigerated or exact-temperature conditions. Customer packaging or a specifically confirmed solution must satisfy the requirement."
        },
        {
            "id": "high_value_insurance",
            "type": "risk",
            "rule": "High-value freight is reviewed case by case; declared value over $100,000 requires additional insurance review/arrangement."
        },
        {
            "id": "packaging_sufficient",
            "type": "safety",
            "rule": "Royal may refuse freight packaged/prepared so poorly that it is likely to fall apart, leak, be damaged, damage property or become unsafe."
        },
        {
            "id": "safety_override",
            "type": "safety",
            "rule": "Royal will not attempt a movement presenting unreasonable risk to people, freight, vehicles, equipment, facilities or property. Customer instruction never overrides safety."
        },
        {
            "id": "safe_fallback_customer_approval",
            "type": "delivery_disposition",
            "rule": "When exact requested placement cannot be performed safely, Royal may propose a safe transfer/placement, equipment/manpower change, wait, redirect, reschedule or return; material changes require customer approval."
        },
        {
            "id": "stairs_case_by_case",
            "type": "inside_delivery",
            "rule": "Stair movement is case by case based on weight, dimensions, geometry, path, manpower, equipment and property risk."
        },
        {
            "id": "assembly_scope",
            "type": "assembly_installation",
            "rule": "Basic assembly may be performed when arranged and within driver competence. Complex/specialized installation can be coordinated with outside specialists and is not automatic."
        },
        {
            "id": "authorization_required",
            "type": "custody",
            "rule": "Recovery from another carrier, terminal, wrong address, breakdown site, former employee or other third party requires sufficient authorization and knowledgeable contacts."
        },
        {
            "id": "recovery_condition_reporting",
            "type": "custody",
            "rule": "Royal documents/communicates observed freight condition before taking damaged or previously mishandled freight when relevant."
        },
        {
            "id": "entity_separation",
            "type": "entity",
            "rule": "Royal Courier Inc. and Royal Expediting Inc. are separate legal entities. Ordinary public service discovery may say Royal, but legal authority, brokerage, insurance, onboarding and provider attribution must not merge the entities."
        },
        {
            "id": "no_autonomous_commitment",
            "type": "agent",
            "rule": "Public Royal resources may explain capabilities, likely service paths, vehicles/equipment, missing information, planning transit and alternatives; they cannot independently bind price, accept an order, guarantee availability/deadline, make final safety decisions or dispatch."
        }
    ],
    "customer_information_responsibility": [
        "meaningful commodity/contents description",
        "accurate piece count",
        "reported individual/total weight",
        "actual loaded dimensions/overhang",
        "special handling requirements",
        "hazardous/regulated nature",
        "temperature/sterility protocol if applicable",
        "facility rules/access restrictions",
        "knowledgeable pickup/delivery contacts",
        "pickup/delivery/reference/appointment numbers",
        "loading method",
        "unloading method",
        "freight ready/release status"
    ],
    "royal_operational_responsibility_when_information_is_accurate": [
        "evaluate appropriate available vehicle/equipment/service",
        "communicate realistic feasibility and limitations",
        "transport/handle freight safely within agreed scope",
        "follow agreed customer handling and documentation instructions",
        "provide agreed status communication",
        "report discrepancies, damage, delay, access or safety problems",
        "obtain proof/signature/documentation as arranged"
    ],
    "special_case_freight_examples": {
        "human_review_no_automatic_acceptance": [
            "piano",
            "safe or vault",
            "motorcycle",
            "bicycle",
            "golf cart",
            "vending machine",
            "ATM",
            "server rack",
            "sculpture",
            "large artwork",
            "empty aquarium",
            "industrial robot",
            "drone",
            "lithium battery packs",
            "EV battery",
            "gasoline engine",
            "engine with fuel drained",
            "propane tank",
            "oxygen cylinder",
            "compressed gas cylinder",
            "paint",
            "adhesives",
            "cleaning chemicals",
            "dry ice shipment",
            "frozen biological samples",
            "human tissue",
            "cremated remains",
            "empty casket",
            "live plants",
            "live insects",
            "firearms",
            "ammunition",
            "alcohol",
            "tobacco",
            "cannabis products",
            "cash",
            "jewelry",
            "credit cards",
            "passports",
            "confidential documents",
            "voting/election materials",
            "prototype electronics",
            "military equipment",
            "government-sensitive equipment",
            "radioactive medical material",
            "large magnet/MRI component"
        ],
        "hard_no_under_public_model": [
            "live animals",
            "casket containing human remains"
        ],
        "rule": "The human-review list means gather exact commodity, legal/authorization, packaging, value, handling, securement and destination facts before acceptance. It is not a promise Royal can legally or operationally move every listed item."
    },
    "special_case_facility_examples": {
        "human_review": [
            "jail/prison",
            "military base",
            "police station",
            "courthouse",
            "casino",
            "stadium",
            "airport restricted zone",
            "university research lab",
            "cleanroom",
            "data center",
            "nuclear facility",
            "refinery",
            "chemical plant",
            "steel mill",
            "private residence",
            "farm",
            "boat/marina",
            "rooftop",
            "basement with no elevator",
            "mine/quarry"
        ],
        "rule": "Royal can potentially deliver to many difficult facilities, but access, escort, PPE, security, vehicle, final-placement and facility authorization must be confirmed. No restricted-area credential/access is implied."
    },
    "dispatcher_handoff_triggers": [
        "hazmat or hazardous label",
        "regulated or controlled goods",
        "unknown or leaking contents",
        "unusual valuables/high value",
        "oversize/overweight/permit question",
        "complex rigging",
        "specialized installation",
        "medical special handling",
        "restricted airport/security access",
        "unsafe or uncertain access",
        "disputed ownership",
        "accident/police scene",
        "severe weather",
        "roadside transfer",
        "soft-ground construction access",
        "customer information is too vague to resolve safely",
        "driver/dispatch judgment identifies a safety concern"
    ]
}